Privacy Notice

We respect your privacy and are committed to protecting your personal data. By ‘your personal data’ we mean any information about you, that you or third parties provide to us. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights.

We keep our privacy notice under regular review. This privacy notice is effective as of March 16, 2023.  

1. PURPOSE OF THIS PRIVACY NOTICE

This privacy notice informs you how we collect and process your personal data through your use of this website, including any personal data you may provide through this website. For example, when you contact us using the Contact Form accessed through this website.

It is important that you read this privacy notice together with any other privacy notice or other notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

2. CONTACT DETAILS

Name or title of DPO: Jean-Francois Baladi

Email address: info@marketaccessadvisory.com

You have the right to make a complaint at any time to the supervisory authority for data protection issues in the country in which you reside. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.

Your duty to inform us of changes

It is important that the personal data which you shared with us is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

3. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which you shared with us in the Contact Form, and we have grouped them together as follows:

• Identity Data includes first name, last name or similar identifiers, and details relating to employment;
• Contact Data includes addresses, email address and telephone numbers;
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;
• Profile Data includes your current job role, feedback and survey responses;
• Usage Data includes information about how you use our website and services; and
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

4. HOW IS YOUR PERSONAL DATA COLLECTED?

Depending on the situation or necessity, we may use different methods to collect personal data from and about you including through:

• Direct interactions. You may give us your Identity, Contact, Profile and Marketing and Communications Data by filling in forms or by corresponding with us by mail, phone, email or otherwise. This includes personal data you provide when you:
  • Request information to be sent to you;
  • Subscribe to our service or publications;
  • Discuss or request a research or proposal, or take part in a research project;
  • Apply to be part of our network of partners and contributors; and
  • Provide us with feedback.
• Automated technologies or interactions.  As you interact with our website, we may collect Technical and or Usage Data about your equipment, browsing actions and patterns via “Cookies”. Please see our Cookie Notice on our website for further information or how to manage your Cookies.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources. Such as Google analytics who may be based outside the USA.

5. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To manage our relationship with you;
• Process your request for news items about our company(ies) or Group and, if you agree, to email you about other services we think may be of interest to you;
• If you make an employment enquiry we will pass your details to other relevant companies within the Group;
• If you make an enquiry about our services, we will pass your details to the relevant company(ies) within the Group to ensure that your enquiry is adequately dealt with;
• Process your personal data for research purposes as outlined in the consent process through which you supplied this to us; and
• Email you about similar services to those you’ve purchased from us which you may be interested in.

We will rely on one or more of the following legal grounds (as appropriate) to process your personal data:

• To enter and perform a contract with you or to perform any steps you require from us before entering into a contract;
• To pursue our legitimate business interests in providing and marketing our products and services;
• Your specific consent to us using your information, which you can withdraw at any time;
• To comply with our legal obligations and establish, exercise or defend our legal rights; and
• Those other purposes that you have agreed with us.

Marketing

You may receive marketing communications from us if you have requested information from us.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which other services may be relevant for you (we call this marketing). Initial marketing to business contacts such as health care professionals is typically upon the basis of legitimate interest. 

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party company who would then use it for marketing purposes.

Opting out

You can ask us to stop sending you marketing messages by unsubscribing at any time.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

6. DISCLOSURES OF YOUR PERSONAL DATA

We may share your information with selected third parties including:

• Business partners, clients, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce any contract or agreement between us; or to protect the rights, property, or safety of our company, our staff, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

In the case of any suspected personal data breach we will notify you and any applicable regulator where we are legally required to do so.

8. DATA RETENTION

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, tax, reporting requirements or as is consented to by yourself.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data, which include the following: 

• Request access to your information by submitting a request to our DPO;
• Update or amend your information if it is inaccurate or incomplete;
• Object to certain uses of your personal data, including direct marketing and processing based on legitimate interests and processing for purposes of scientific or historical research and statistics on grounds relating to your particular situation;
• Request the deletion of your information, or restrict its use, in certain circumstances (for example, subject to lawful exceptions applying, you can request that we erase your information where the information is no longer necessary for the purpose for which it was collected);
• To withdraw any consents you have provided in respect of our use of your information;
• To request a copy of the information you have provided to us, to use for your own purposes (often called your right to data portability); and
• To lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

If you have subscribed to us or agreed to be on a contact list to receive information from us, you can ask to be removed at any time by using the unsubscribe link included in any e-communications, or by emailing our DPO.

If you have any questions about these rights, or you would like to exercise any of them, please contact us by submitting a request to our DPO.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.